Our
Philosophy
At
Dolls of Hakata, your complete satisfaction is our highest
priority. We begin by working personally with local master
doll makers who produce unparalleled work. Each piece sold
here is a historical work of art that we hope our customers
will cherish in their homes, or as precious gifts to loved
ones. As such, we take the sale of these items extremely seriously.
Our Guarantee
We
stand by the artwork that we sell. We only sell new Hakata
Dolls crafted by master Hakata Doll makers whom we work with
directly. If you are unsatisfied with your order, we will
issue a full refund.
Refunds Policy
- Dolls
of Hakata will issue a full refund of the purchase price
(less any duties paid by the customer) once we receive the
item back in re-sellable condition.
-
Buyer accepts shipping charges (including insurance) back
to Dolls of Hakata. Please understand that we can only refund
shipping charges if the return is the result of our error.
If
the item is broken or in any way defective:
- Please
keep the item and all of the packaging materials.
The broken item and the packaging materials are necessary
for us to file a claim with the postal carrier.
- Dolls
of Hakata will issue a full refund of the purchase price,
all shipping charges, and all return shipping charges if
we request to have the item shipped back to us.
Payment
Options
Dolls
of Hakata accepts the following forms of reliable, secure
payment:
- Bank
Wire Transfer - Please contact us for bank wire
transfer payment information at contact@dollsofhakata.com
Due to its simple, direct, and secure nature, bank wire
transfer is our preferred method of payment.
- International
Money Order - International Money Orders can be
easily obtained at your bank.
- There
will be a clearing period, usually of one to three (1
- 3) business days after receiving payment.
- Please
confirm with your bank that your International Money
Order is cashable within Japan.
-
International Postal Money Orders - International
Postal Money Orders can be easily obtained at your local
post office.
- There
will be a clearing period, usually of one to three (1
- 3) business days after receiving payment.
-
Please confirm with your post office that your International
Postal Money Order is cashable within Japan.
(The money order should be labeled "International").
- For
customers in the United States, please click
here for details.
Please confirm with your post office that your International
Postal Money Order is cashable within Japan.
-
For customers in Canada, please click
here for details.
Please confirm with your post office that your International
Postal Money Order is cashable within Japan.
-
Credit Card and PayPal - We provide secure online
Credit Card payment through PayPal
for items priced at $500 or less.
- A
note about our Credit Card and PayPal Payment Policy
Due to the rising volume of fraudulent credit
card transactions and identity theft, we can no longer
accept credit card or PayPal payments for items priced
at over $500. We apologize to our customers for any inconvenience
this policy poses, and we hope to minimize these inconveniences
by working directly with you and offering other forms
of secure payment.
-
Credit Card and PayPal Payments
- When
you are ready to check out, you will be taken directly
to PayPal's secure web site to make your online payment.
Dolls of Hakata will never see or handle your
sensitive financial information. (Please
click here for details)
- PayPal
employs industry-leading Secure Socket Layer (SSL) data
encryption technology to protect your private information.
Your financial and personal information is protected
by SSL with an encryption key length of 128 bits - the
highest level commercially available. (Please
click here for details).
- Please
click here to learn more about how PayPal protects
buyers.
Shipping
Dolls
of Hakata ships internationally from Fukuoka City, Japan using
the Japan Postal Service's EMS
(Express
Mail Service).
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